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If you have a question regarding any aspect of this web, you may wish to see if any of the following match your query. Scroll down the page to view the answers. 1. What methods of payment do you accept?
1. What methods of payment do you accept? All orders must be accompanied by prepayment, otherwise we are unable to dispatch them. We accept the following:
All postage and packaging is free for deliveries within the United Kingdom. If you are an overseas customer, you may telephone us on +44 (0)20 85679206 for a quotation, or use the on-line shopping basket to calculate postage costs.
We aim to deliver your order to you within 14 days of receiving your order with full accompanying payment. However, we do ask that you allow a full 21 days before querying non-delivery.
Yes, we use a secure payment gateway, Netbanx, to collect and encrypt your credit card details. Netbanx is approved by a number of banks as a safe way of passing credit card information online. The system works by encrypting your details, and passing them directly to the bank via a private link, thus removing them from the public domain. Furthermore, the technology that we use means that you cannot inadvertently place your order with us through an connection that is not secure.
If you would prefer not to buy online, you may place your order in one of the following alternative ways:
We do not recommend you order by e-mail as it is not
a secure means of passing credit card details and personal information.
We cannot process orders with prepayment or an Official School Requisition
Form.
If you would like to see a paper version of our catalogue, please either contact us stating whether you require a primary or secondary catalogue (if secondary, please also state subjects), or complete an online catalogue request.
Whilst we are confident that all our products are of the highest quality, we do understand that occasionally a chart may not meet your exact requirements. We are happy to give a full refund in these instances if the product is returned to us within 10 days and in perfect condition. Please also provide your full details, and state whether you would prefer a cheque or credit card refund. All customers within the United Kingdom must pay VAT on our products (unless otherwise stated). Customers within the European Union must pay VAT unless a VAT number is supplied. Customers throughout the rest of the world should not pay VAT on orders.
To read our full terms and conditions, please click here.
Most of our products come with a free accompanying Teacher's Guide.
If you would like to see samples of this support material, please
click here.
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